How do I get a new water connection?
Where can I pay my bills?
What payment method I can use to pay my bill?
Can I pay my bill online?
How to read my bill?
What is prorate billing method?
When was the prorate method implemented?
Is the prorate method applicable to all billing period?
Does it apply to all tariff codes?
Nominal usage(<17 m³) with minimum charge of RM36.00 and billing period is more than 31 days
Billing period is more than 35 days
Billing period is less than 31 days
Why was it introduced?
How would customers benefit from the prorate billing method?
What is the method of calculation?
How do we get more information about the prorate billing method?
When will my water meter get installed?
How to read my water meter?
What is water tariff?
What is tariff code?
Why water supply disconnection is enforced?
How to reconnect my account?
Water supply will be reconnected upon full settlement of outstanding arrears at any Air Selangor Regional Office.
Reconnection would be performed within one (1) working day after all the outstanding arrears and reconnection fee are settled.
How is water supply is disconnected?
Water supply is disconnected as below:
When will my water supply be reconnected?
Reconnection would be performed within one (1) working day after all the outstanding arrears and reconnection fees are settled.
Disconnection on request
This type of disconnection is done based on written request by a customer for the following reasons:
Documents needed to close an account on request
This type of disconnection is done based on written request by a customer for the following reasons: