• Application can be made by a customer or developer
• Site inspection is performed on site to verify plumbing system of premises.
• Findings are registered in NAPS.
• Deposit Bill & Installation Bill are issued to the customers.
• Upon payment by customers, meter installation is carried out at customers’ premises.
• Customers’ account is immediately activated and the first reading would be performed at the next reading cycle.

Air Selangor Customer Service Counters

Check it out here.

Yes. You can pay your bill online through 40 banks but only via JomPay. Below are some of the participant banks:

• HONG LEONG BANK
• CITIBANK
• MBF
• BANK ISLAM
• HSBC
• PUBLIC BANK
• AMBANK
• CIMB
• EON
• RHB
• AFFIN BANK
• BANK MUAMALAT
• KUWAIT FINANCE
• UOB

 

1. Account No.
   • 1(a) New Account No.
   • 1(b) Old Account No.
2. Name and correspondence address
3. GST Registration No.
4. Term 'Tax Invoice'
5. Deposit
6. No. of 'Tax Invoice'
7. Previous bill outstanding
8. Payment Up-to-date
9. Total billed water consumption (m³)
10. Current meter reading
11. Previous month's meter reading
12. Current meter reading date
13. Previous meter reading
14. Meter number at site
15. Bill detail calculation information
16. Tariff code type
17. Reading type for current reading
    • N - Normal
    • E - Estimate
18. Current rate bill amount
19. Total GST amount
20. Total amount including GST
21. Payment due date
22. Unpaid arrears amount
23. Total bill amount due for payment (RM)
24. Date of bill issued

It’s a method of billing where the consumption banding is prorated for each tariff band based on a 30-day billing period.

It was implemented on 1st December 2007.

Effective from 1st January 2018, billing is considered a month if the billing period falls within 28 days to 33 days and any billing period days that are not within that range will be prorated.

Pro-rate billing method only applies to Domestic (Code 10) that has 3-band tariff and Commercial (Code 11) with 2- band tariff.

Code 11:
As for commercial category customers, the first band of RM2.07 for 35 m³ will be prorated according to the billing period to ensure that customers still enjoy the first band for the extended billing period

Code 11:
Calculation for Code 11 is shown below:-

Nominal usage(<17 m³) with minimum charge of RM36.00 and billing period is more than 31 days

 

Billing period is more than 35 days

 

Billing period is less than 31 days

Prorate billing was introduced as part of Air Selangors’ initiative to provide customers with appropriate tariff according to the billing period of the respective consumption band based on 30-day billing period.

Customers in the domestic category will continue to enjoy the lower tariff bands (RM0.57/m³ for the first 20m³ and RM1.03/m³ for subsequent 15m³) in the event the monthly billing period is extended beyond 33 or below 28 days due to festive holidays or bad weather.

Calculation based on 30 days billing period:
Billing Days : 30 days
Billing Period : 30 days/30 days (1 month) = 1.00 month
Consumption : 40m³

Customers can call our 24-hour Call Centre at 15300 for more information on the prorate billing method.

As soon as your application has fulfilled the terms and conditions as stated and you have obtained the Certificate of Fitness (C.F) or Temporary Certificate of Fitness (T.C.F) for properties (within the local authority only) and have settled all related bills.

Step 1
Identify your current meter reading (10) in your monthly bill. This current meter reading will be the same reading as your water meter at the same time when the reading is taken. NOTE: If the figure does not tally with your meter reading, it may be due to the reason that it is an estimation bill. This can be clarified by looking at the Code for the Type of Reading (17): N indicates normal reading according to meter and E indicates that the reading is estimated.

Step 2
Identify your previous meter reading (11), which should be the same figure as the current reading on your previous bill.

Step 3
Now, calculate your consumption rate (9) with the formula below:

Consumption Rate = Current Meter Reading - Previous Meter Reading

Step 4
If you want to know your average daily consumption, use the formula below:

(Consumption Rate x 1000) / (Days in month (30/31)) x (Number of people in the house)

Step 5
To calculate the current payment amount, firstly you must know the per unit water charges rate in your state (15). Then multiply this rate with the amount of water you have consumed (9).

Step 6
Now, since you know how to calculate your water charges, conduct a water audit for the next 6 months. If there is any indication of a high increase then re-look at your activities during the month. It might be due to a party held in your house or it was during a festive season. If there is no distinct activity, then examine your plumbing system as there might be a leak contributing to the high water consumption.
 

Water tariff is a price assigned to water supplied by a public utility through a piped network to its customers. Water tariffs are not charged for water itself, but to recover the costs of water treatment, water storage, transporting it to customers, collecting and treating water, as well as billing and collection.

Check the latest Air Selangor water tariff here.

• To collect outstanding balance of customers' bills
• To increase cash flow efficiency
• To create awareness among customers on the importance of settling water bills within the given period of time

Water supply will be reconnected upon full settlement of outstanding arrears at any Air Selangor Regional Office.

• For Disconnection and Reconnection on request or where the supply has been cut off for default in payment of water charges or for an oence against any provisions of the WSIA 2006, the charges are as below:

 

Reconnection would be performed within one (1) working day after all the outstanding arrears and reconnection fee are settled.

Water supply is disconnected as below:

• Sealing
• Clamping of the stopcock
• Closing of the Integrated Lockable Valve (ILV)
• Plug ferrule
• Disconnection at communication pipe

Reconnection would be performed within one (1) working day after all the outstanding arrears and reconnection fees are settled.

This type of disconnection is done based on written request by a customer for the following reasons:

• Vacant premises for a short term (not more than 3 months).
• Water supply to the premises is no longer needed.

This type of disconnection is done based on written request by a customer for the following reasons:

• Application letter
• Form SYA/F8/2 (Borang Penutupan Akaun dan Permohonan Pulangan Balik Cagaran)
• Original copy of water deposit receipt / Statutory Declaration