How do I get a new water connection?

  • Application can be made by a customer or developer
  • Site inspection is performed on site to verify plumbing system of premises.
  • Findings are registered in NAPS.
  • Deposit Bill & Installation Bill are issued to the customers.
  • Upon payment by customers, meter installation is carried out at customers’ premises.
  • Customers’ account is immediately activated and the first reading would be performed at the next reading cycle.
 

Where can I pay my bills?

Air Selangor Customer Service Counters

AIR SELANGOR OFFICE
(REGION)
ADDRESS
OPERATION HOURS
Kuala Lumpur
Jalan Pantai Baharu
59990 Kuala Lumpur
Tel: 03-2088 5400
Fax: 03-2088 5658

View map at Google
Monday to Friday: 9.00am to 4.30pm
Saturday/Sunday & Public Holiday: Close
Gombak
Bandar Baru Selayang
68100 Batu Caves
Selangor Darul Ehsan
Tel : 03-6126 2500
Fax : 03-6138 2002

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Monday to Friday: 9.00am to 4.30pm
Saturday/Sunday & Public Holiday: Close
Petaling
Jalan Templer
46050 Petaling Jaya
Selangor Darul Ehsan
Tel : 03-7841 1000
Fax : 03-7781 2108

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Monday to Friday: 9.00am to 4.30pm
Saturday/Sunday & Public Holiday: Close
Klang
Jalan Kota, 41000 Klang
Selangor Darul Ehsan
Tel : 03-3371 0144
Fax : 03-3371 0830

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Monday to Friday: 9.00am to 4.30pm
Saturday/Sunday & Public Holiday: Close
Hulu Langat
Jalan Semenyih, 43000 Kajang
Selangor Darul Ehsan
Tel : 03-8733 5717
Fax : 03-8736 7137

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Monday to Friday: 9.00am to 4.30pm
Saturday/Sunday & Public Holiday: Close
Kuala Langat
Telok Datok, 42700 Banting
Selangor Darul Ehsan
Tel : 03-3187 1620
Fax : 03-3187 8144

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Monday to Friday: 9.00am to 4.30pm
Saturday/Sunday & Public Holiday: Close
Hulu Selangor
Jalan Bukit Kerajaan
44000 Kuala Kubu Bharu
Selangor Darul Ehsan
Tel : 03-6064 1270 / 03-60641273
Fax : 03-6064 1520

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Monday to Friday: 9.00am to 4.30pm
Saturday/Sunday & Public Holiday: Close
Kuala Selangor
No. 13, Jalan Bendahara, 1/2B,
Taman Bendahara
45000 Kuala Selangor
Selangor Darul Ehsan
Tel : 03-3280 5400
Fax : 03-3289 2040

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Monday to Friday: 9.00am to 4.30pm
Saturday/Sunday & Public Holiday: Close
Sabak Bernam
Jalan Besar, 45300 Sungai Besar
Selangor Darul Ehsan
Tel : 03-3224 2936
Fax : 03-3224 2438

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Monday to Friday: 9.00am to 4.30pm
Saturday/Sunday & Public Holiday: Close
Sepang
No. 46 & 48, Jalan 2
Medan 120, Bandar Baru Salak Tinggi,
43900 Sepang,
Selangor Darul Ehsan
Tel : 03-8706 1154 / 03-8777 4000
Fax : 03-8706 1187

View map at Google
Monday to Friday: 9.00am to 4.30pm
Saturday/Sunday & Public Holiday: Close

What payment method I can use to pay my bill?

Check it out here.

Can I pay my bill online?

Yes. You can pay your bill online through 40 banks but only via JomPay. Below are some of the participant banks:
  • HONG LEONG BANK
  • CITIBANK
  • MBF
  • BANK ISLAM
  • HSBC
  • PUBLIC BANK
  • AMBANK
  • CIMB
  • EON
  • RHB
  • AFFIN BANK
  • BANK MUAMALAT
  • KUWAIT FINANCE
  • UOB

How to read my bill?


 
  1. Account No.
    • 1(a) New Account No.
    • 1(b) Old Account No.
  2. Name and correspondence address
  3. GST Registration No.
  4. Term 'Tax Invoice'
  5. Deposit
  6. No. of 'Tax Invoice'
  7. Previous bill outstanding
  8. Payment Up-to-date
  9. Total billed water consumption (m³)
  10. Current meter reading
  11. Previous month's meter reading
  12. Current meter reading date
  13. Previous meter reading
  14. Meter number at site
  15. Bill detail calculation information
  16. Tariff code type
  17. Reading type for current reading
    • N - Normal
    • E - Estimate
  18. Current rate bill amount
  19. Total GST amount
  20. Total amount including GST
  21. Payment due date
  22. Unpaid arrears amount
  23. Total bill amount due for payment (RM)
  24. Date of bill issued
 

What is prorate billing method?

It’s a method of billing where the consumption banding is prorated for each tariff band based on a 30-day billing period.

When was the prorate method implemented?

It was implemented on 1st December 2007.

Is the prorate method applicable to all billing period?

Effective from 1st January 2018, billing is considered a month if the billing period falls within 28 days to 33 days and any billing period days that are not within that range will be prorated.

Does it apply to all tariff codes?

Pro-rate billing method only applies to Domestic (Code 10) that has 3-band tariff and Commercial (Code 11) with 2- band tariff.

Code 11:
As for commercial category customers, the first band of RM2.07 for 35 m³ will be prorated according to the billing period to ensure that customers still enjoy the first band for the extended billing period

Code 11:
Calculation for Code 11 is shown below:-

Nominal usage(<17 m³) with minimum charge of RM36.00 and billing period is more than 31 days

Billing days
34 days
Billing period
34 days/ 30 days (1 month)
Consumption
15 m³
Total Bill
36 x 34/30 = RM 40.80
 

Billing period is more than 35 days

Billing days
35 days
 
Billing period
35 days / 30 days (1 month)
 
Consumption
50 m³
 
35 m³ x 35 days / 30 days
= 40.83m³ x RM 2.07
= RM 84.52
Remainder
= 9.17m³ x RM 2.28
= RM 20.91
Total Bill
 
= RM 105.43
 

Billing period is less than 31 days

Billing days
27 days
 
Billing period
27 days / 30 days
 
Consumption
50 m³
 
35 m³ x 27 days / 30 days
= 31.50m³ x RM 2.07
= RM 84.52
Remainder
= 18.50m³ x RM 2.28
= RM 42.18
Total Bill
 
= RM 07.39

Why was it introduced?

Prorate billing was introduced as part of Air Selangors’ initiative to provide customers with appropriate tariff according to the billing period of the respective consumption band based on 30-day billing period.

How would customers benefit from the prorate billing method?

Customers in the domestic category will continue to enjoy the lower tariff bands (RM0.57/m³ for the first 20m³ and RM1.03/m³ for subsequent 15m³) in the event the monthly billing period is extended beyond 33 or below 28 days due to festive holidays or bad weather.

What is the method of calculation?

Calculation based on 30 days billing period:
Billing Days : 30 days
Billing Period : 30 days/30 days (1 month) = 1.00 month
Consumption : 40m³
20 m³ x 31 days/ 31 days
= 20 m³ x RM0.57
= RM 11.40
15 m³ x 31 days/ 31 days
= 15 m³ x RM1.03
= RM 15.45
Remainder
= 5 m³ x RM2.00
RM 10.00
Total Bill
 
= RM 36.50

How do we get more information about the prorate billing method?

Customers can call our 24-hour Call Centre at 15300 for more information on the prorate billing method.
 

   Water Meter

When will my water meter get installed?

As soon as your application has fulfilled the terms and conditions as stated and you have obtained the Certificate of Fitness (C.F) or Temporary Certificate of Fitness (T.C.F) for properties (within the local authority only) and have settled all related bills.

How to read my water meter?

Step 1
Identify your current meter reading (10) in your monthly bill. This current meter reading will be the same reading as your water meter at the same time when the reading is taken. NOTE: If the figure does not tally with your meter reading, it may be due to the reason that it is an estimation bill. This can be clarified by looking at the Code for the Type of Reading (17): N indicates normal reading according to meter and E indicates that the reading is estimated.

Step 2
Identify your previous meter reading (11), which should be the same figure as the current reading on your previous bill.

Step 3
Now, calculate your consumption rate (9) with the formula below:

Consumption Rate = Current Meter Reading - Previous Meter Reading

Step 4
If you want to know your average daily consumption, use the formula below:

(Consumption Rate x 1000) / (Days in month (30/31)) x (Number of people in the house)

Step 5
To calculate the current payment amount, firstly you must know the per unit water charges rate in your state (15). Then multiply this rate with the amount of water you have consumed (9).

Step 6
Now, since you know how to calculate your water charges, conduct a water audit for the next 6 months. If there is any indication of a high increase then re-look at your activities during the month. It might be due to a party held in your house or it was during a festive season. If there is no distinct activity, then examine your plumbing system as there might be a leak contributing to the high water consumption.
 
 

   Tariff

What is water tariff?

Water tariff is a price assigned to water supplied by a public utility through a piped network to its customers. Water tariffs are not charged for water itself, but to recover the costs of water treatment, water storage, transporting it to customers, collecting and treating water, as well as billing and collection.

What is tariff code?

Check the latest Air Selangor water tariff here.
 

Why water supply disconnection is enforced?

  • To collect outstanding balance of customers' bills
  • To increase cash flow efficiency
  • To create awareness among customers on the importance of settling water bills within the given period of time

How to reconnect my account?

Water supply will be reconnected upon full settlement of outstanding arrears at any Air Selangor Regional Office.

  • For Disconnection and Reconnection on request or where the supply has been cut off for default in payment of water charges or for an oence against any provisions of the WSIA 2006, the charges are as below:
For meter size below 50 mm
 
     Disconnection due to non-payment
RM 35.00
     Reconnection on payment
RM 35.00
     Disconnection and reconnection on request
RM 35.00
     Done at ferrule
Actual disconnection or reconnection cost
For meter size below 50 mm-100 mm
 
     Disconnection due to non-payment
RM 50.00
     Reconnection on payment
RM 50.00
     Disconnection and reconnection on request
RM 50.00
     Done at ferrule
Actual disconnection or reconnection cost
For meter size below 101 mm-150 mm
 
     Disconnection due to non-payment
RM 100.00
     Reconnection on payment
RM 100.00
     Disconnection and reconnection on request
RM 100.00
     Done at ferrule
Actual disconnection or reconnection cost
For meter size above 150mm
 
     Disconnection due to non-payment
RM 520.00
     Reconnection on payment
RM 520.00
     Disconnection and reconnection on request
RM 520.00
     Done at ferrule
Actual disconnection or reconnection cost
 

Reconnection would be performed within one (1) working day after all the outstanding arrears and reconnection fee are settled.

How is water supply is disconnected?

Water supply is disconnected as below:

  • Sealing
  • Clamping of the stopcock
  • Closing of the Integrated Lockable Valve (ILV)
  • Plug ferrule
  • Disconnection at communication pipe

When will my water supply be reconnected?

Reconnection would be performed within one (1) working day after all the outstanding arrears and reconnection fees are settled.

 

Disconnection on request

This type of disconnection is done based on written request by a customer for the following reasons:

  • Vacant premises for a short term (not more than 3 months).
  • Water supply to the premises is no longer needed.

Documents needed to close an account on request

This type of disconnection is done based on written request by a customer for the following reasons:

  • Application letter
  • Form SYA/F8/2 (Borang Penutupan Akaun dan Permohonan Pulangan Balik Cagaran)
  • Original copy of water deposit receipt / Statutory Declaration